Frequently Asked Questions

We explain each step so you can have complete peace of mind.

The process step by step

What is the direct cremation process like at Stelae?

Families who choose Stelae for the direct cremation of their loved ones have the peace of mind and guarantee that all protocols are followed, and that we take care of everything. 

They only need to complete a few simple steps to contract our funeral services online:

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Service contracting

You may contract Stelae’s direct cremation service for whomever you consider appropriate when the time comes.

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Online payment and details

When contracting the service, you can complete the payment online using a bank card or Bizum.
Fill out the booking form with the required information easily and quickly.

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Service follow up

Once the contract is completed, we begin the process, which includes: administrative procedures, collection and transfer, cremation, custody of the urn and coordination of the ashes delivery.

We will keep you informed at all times by email.
 

How long does it take from payment confirmation to the delivery of the urn?

At Stelae, we offer a high quality direct cremation service that meets the needs of every family, ensuring the process is fast, transparent, affordable, and involves the fewest possible formalities. We have qualified staff who meet the families’ expectations and provide the most complete funeral service.

How does the cremation process work?

The direct cremation service offered by Stelae is the most economical compared with other companies offering this option. This is because Stelae works without intermediaries and because we take measures that help reduce the costs of the process. We carry out cremations during low attendance hours in crematoriums within the province of death, which allows for greater energy savings and therefore a lower cost for families. 

Stelae’s direct cremation service is intended mainly for people without funeral insurance, although you may also contact us if you do have one. Furthermore, the service may be contracted for any person the purchaser considers appropriate.